If you are not satisfied within 60 days of purchase, you may return it to us if the following guidelines are met. Contact Customer Service at 704-521-4999 or Email Us to receive a Return Authorization Number (RA) to allow us to track your return. Please note that all returned merchandise must be intact, new and unused in its original packaging with all the documentation, parts and accessories to ensure full credit. New and unused means it must be in saleable condition, not used, dirty or washed. We will not issue refunds for any item that is not resalable. In addition, personal items such as breast pumps, breast feeding accessories, undergarments, etc.. cannot be returned if the seal is broken on the package.

For items that are found defective 30 days after purchase, please contact the manufacturer directly for warranty information. We are not able to replace defective items 30 days after purchase.

Items that are not normally stocked are considered Special Order. These items are ordered based upon the customer's request and therefore are not returnable to the manufacturer. All returns and cancellations of Special Order Items are subject to a minimum 25% Restocking Fee, no exceptions. In order to avoid this restocking fee, the order must be cancelled prior to us placing it with the manufacturer. In addition, shipping charges cannot be refunded.